Telephony Systems

TELEPHONY SYSTEMS - VOIP
Voice over internet protocol is the industries latest standard of telephony, routing voice communication over your existing IT network and using the internet to traffic calls.

PC cables have thoroughly researched the market and are currently working with a number of systems we feel offer outstanding value for money.

BENEFITS
Cost saving as calls made to other voip users is free . Other calls are charged in packets not per call, length of time or destination. Substantial savings can be made as there is a variety of packages available depending on usage. By 2011 all calls using a BT connection will be operating on voip as part of their new 21st century network.

Digital receptionist can redirect calls to extensions in other branch offices and even homes to give a unified company outlook.

Unified messaging allows voice messaging to email, web, handset or mobile.

Web based operators console gives you easy control and management securely
behind your office firewall.

SOME OF THE FEATURES INCLUDED

CALL HANDLING - call parking, re-direct or shunt, pick up groups
IVR/ AUTOMATED ATTENDANTS - routing calls more efficiently i.e. press 1 for sales
CALL QUEUING - with strict answering order, postion in queue messages
VOICEMAIL - per extension, retrieval by phone or web browser
ADVANCED CALL ROUTLING - automatic failover, multipule sevice providers
MUSIC ON HOLD - multiple music on hold tracks ( mp3 )
CALL DISTRIBUTION -flexible extension numbering, time/ day/ date routing
CONFERENCING - member announcements ( joins/ leaves )
REPORTING - daily and monthly load graphing, detailed call logging
ADMINISTRATION / USABILITY -easy web based for local or remote use
MICROSOFT INTERGRATION - allowing your telephone to work in conjunction with Microsoft Outlook.